Website Terms of Use
Royal Climate Inc. operating as Guardian Heating & Cooling
Effective Date: November 10, 2026
These Terms are intended for public use on Guardian Heating & Cooling digital properties and govern access to, and use of, the website and related online functions.
IMPORTANT LEGAL NOTICE: These Terms govern use of the Website. They do not replace any estimate, work order, service authorization, installation agreement, warranty, maintenance agreement, financing document or other transaction-specific agreement. Statutory consumer rights that cannot lawfully be waived remain fully preserved.
1. Definitions and Interpretation
1.1 In these Terms, "Guardian", "we", "us" and "our" mean Royal Climate Inc. operating as Guardian Heating & Cooling; "Website" means guardianhvac.ca and any Guardian-controlled webpage, form, booking tool, chat function, downloadable content or linked digital interface; and "User" or "you" means any person accessing or using the Website.
1.2 Headings are for convenience only and do not affect interpretation. The words "including" and "includes" mean "including without limitation". References to law include amendments, successor legislation and regulations in force from time to time.
2. Acceptance of Terms
2.1 By accessing or using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Website.
2.2 If you use the Website on behalf of another person, household, corporation or organization, you represent that you have authority to act for that party.
3. Relationship to Service Agreements
3.1 Website use is distinct from the purchase of HVAC or related goods and services. Diagnostic services, repairs, maintenance, installations, equipment sales, warranties, memberships, financing and other services are governed by the applicable transaction-specific documents presented to the customer.
3.2 If these Terms conflict with a transaction-specific agreement, the transaction-specific agreement governs the transaction to the extent of the conflict, subject always to applicable law and non-waivable consumer rights.
4. General Information Only; No Remote Diagnosis
4.1 Website content, articles, videos, photographs, FAQs, calculators, troubleshooting information and social-media content are general information only. They do not constitute a site inspection, code review, engineering opinion, safety certification, professional diagnosis or representation that any specific repair is appropriate for your equipment or property.
4.2 HVAC, fuel-burning, hydronic, electrical and refrigeration systems may involve combustible gas, carbon monoxide, electricity, refrigerants, pressurized systems, hot surfaces, water and other hazards. Users must not rely on Website content to perform regulated or unsafe work.
4.3 For a suspected gas leak, carbon-monoxide event, fire, electrical hazard or other emergency, leave the affected area where appropriate and contact 911, the relevant utility or emergency authority before contacting Guardian.
5. Service Requests, Appointments and Availability
5.1 Submission of a website form, email, SMS, chat message, social-media message, callback request or booking request does not by itself create a confirmed appointment or require Guardian to dispatch a technician.
5.2 An appointment is confirmed only when Guardian communicates confirmation through an authorized channel. Arrival windows and response times are estimates unless expressly stated otherwise in writing.
5.3 Guardian may reasonably reschedule, delay or decline service because of safety concerns, severe weather, traffic, technician availability, parts availability, access restrictions, legal or regulatory requirements, or circumstances beyond reasonable control.
6. Pricing, Estimates and Promotions
6.1 Website prices, service-call fees, "starting at" prices, promotional prices, financing examples and product descriptions are subject to stated conditions and do not constitute a binding quotation unless expressly identified as such.
6.2 A binding price or scope is established only through an applicable written estimate, quote, work order, service authorization, installation agreement or other agreement accepted by Guardian and the customer, except where applicable law provides otherwise.
6.3 Final pricing may depend on equipment condition, accessibility, concealed conditions, code requirements, permits, labour, parts, taxes, third-party costs and the final authorized scope. Guardian will not intentionally use mandatory non-government charges to make an advertised price unattainable.
7. Accuracy of Information Supplied by Users
7.1 You are responsible for providing complete and accurate contact details, service address, equipment information, photographs, symptoms, access information and other information reasonably required to assess or schedule a request.
7.2 Guardian is not responsible for delays, additional costs or inability to perform arising from materially inaccurate, incomplete or misleading information supplied by a User, subject to applicable law.
8. Intellectual Property
8.1 The Website and its original text, graphics, logos, photographs, videos, layouts, service descriptions and other content are owned by or licensed to Guardian and are protected by applicable intellectual-property laws.
8.2 You may view and print reasonable portions for personal, non-commercial use. No content may be copied, republished, scraped, sold, modified, reproduced for commercial use or used to impersonate Guardian without prior written authorization.
9. User Submissions
9.1 If you submit photographs, videos, documents, reviews, equipment information or other material, you represent that you have the lawful right to provide it.
9.2 You authorize Guardian to use submitted material as reasonably necessary to respond to the request, provide and document service, administer warranties or claims, comply with law and protect legal rights. Marketing or testimonial use will be subject to any additional consent required by law or Guardian policy.
10. Prohibited Use
10.1 You must not use the Website unlawfully; interfere with its security or operation; introduce malicious code; attempt unauthorized access; misrepresent identity or authority; submit fraudulent requests; scrape or harvest data contrary to law; or use Website content in a manner that infringes another person's rights.
11. Third-Party Services and Links
11.1 The Website may integrate or link to third-party services such as mapping, analytics, advertising, payment, scheduling, social-media, financing or manufacturer platforms. Third-party services are governed by their own terms and privacy practices.
11.2 A link or integration does not constitute a guarantee, endorsement or assumption of responsibility for the independent acts, omissions, availability or security of a third party, except to the extent Guardian is legally responsible.
12. Website Availability and Security
12.1 Guardian uses reasonable administrative, technical and organizational measures appropriate to its operations; however, no Internet transmission, website or electronic system can be guaranteed to be uninterrupted, error-free or completely secure.
12.2 Guardian may suspend, restrict, modify or discontinue all or part of the Website for maintenance, security, operational or legal reasons without liability for ordinary service interruption, subject to applicable law.
13. Disclaimer of Website Warranties
13.1 To the maximum extent permitted by law, the Website and its informational content are provided on an "as is" and "as available" basis without representation or warranty that the Website will be uninterrupted, error-free, suitable for a particular purpose or free from all harmful components.
13.2 This clause applies to Website use only and does not alter any express warranty or statutory warranty applicable to goods or services supplied under a separate customer agreement.
14. Limitation of Liability for Website Use
14.1 To the maximum extent permitted by applicable law, Guardian is not liable for indirect, incidental, special, exemplary or consequential loss arising solely from use of, inability to use, or reliance on general Website content, including loss caused by a User performing work without an appropriate professional assessment.
14.2 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence where liability cannot lawfully be excluded, or any right or remedy that applicable law prohibits Guardian from excluding or limiting.
15. Indemnity for Misuse
15.1 To the extent permitted by law, you agree to indemnify Guardian against third-party claims, losses and reasonable costs arising directly from your unlawful misuse of the Website, infringement of third-party rights, or material breach of these Terms. This clause does not require a consumer to indemnify Guardian for Guardian's own negligence, breach of contract or violation of law.
16. Privacy and Electronic Communications
16.1 Personal information is handled in accordance with Guardian's Privacy Policy. Cookies and similar technologies are addressed in the Cookie & Analytics Notice. Call recording and customer communications are addressed in the Call Recording & Communications Notice.
17. Changes to Website or Terms
17.1 Guardian may amend these Terms prospectively to reflect changes in law, technology, Website functionality or business practices. The current version will be identified by its effective date. Material changes will not retroactively alter an already accepted customer agreement unless permitted by that agreement and applicable law.
18. Governing Law; Severability; Non-Waiver
18.1 These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without limiting mandatory consumer rights that may apply.
18.2 If any provision is held invalid or unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in effect.
18.3 A failure by Guardian to enforce a provision on one occasion is not a waiver of that provision or any other right.
Contact Information
Royal Climate Inc. operating as Guardian Heating & Cooling
Unit 4810, 1000 Portage Parkway, Concord, Ontario L4K 0L1
Telephone: 437-374-0018
Email: service@guardianhvac.ca
Website: https://www.guardianhvac.ca